Voice of Customer Specialist Job with leading consumer durables company in Lagos, Nigeria.

The following job profile is for Voice of Customer Specialist with one of the leading consumer durables company in Lagos, Nigeria.


Key Task Areas:
• Resolve customer complaints within defined SLA.
• Call customers to negotiate on demands to comply with company’s policies.
• Coordinating scheduling for In-home service for VIP customers.
• Attend to call centre back offices complaints resolutions.
• Resolve Class A dealers’ service escalations.
• Ensure and confirm the delivery of product replacement to customers.
• Tracking and handling customer and Class A dealer correspondences (Email, Letters) within defined SLA’s.
Daily, weekly and monthly reports of duties carried out.

Qualification / Education:
1st Degree in Arts, Sciences or Social Sciences discipline.

Job Experience:
Min 2 years post NYSC work experience in a Customer Care / Call Center environment or any service industry.

Process and Professional Competencies:
Customer service mindset, Analytical abilities, Ability to influence, Empathy, Ability to work in a team, Good communication skills, Understanding overall Samsung Service Vision and ability to translate it to others.

If interested then please revert with an updated copy of CV mentioning:

1. Current Annual salary (USD)
2. Minimum Raise in Annual salary
3. Current Location
4. Nationality
5. Total Experience
6. Time required to join another company

“Our clients have a stringent background verification policy; hence please ensure that the information provided by you is valid”
Ridhima Aggarwal
Recruitment Consultant
A2Z Placements
404, 4th Floor, Pearl Best Heights I,
Netaji Subhash Place,Pitampura,Delhi-110034
L -011-46119603

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